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Frequently Asked Questions

Check balance of a Unit Card

We would like to inform you that A-FF Laboratory has made the decision to discontinue support of our HDD Unlock services effective 1 March 2017. We will no longer be accepting new orders. The servers will remain open until 1 June 2017.

While these products were extremely successful and earned us the loyalty of our customers, our team needs to concentrate on our recent products.

We appreciate your understanding regarding this matter and apologize for any inconvenience this may cause.

Please select the category that identifies your request:

I'd like to request a copy of my license information
Select this option if you have lost or misplaced your Virtual or Unit Card Code

I'd like to request a refund
Select this option if you were unable to unlock your hard drive and would like us to refund your purchase

I'd like to resolve an issue
Our Frequently Asked Questions page will help you to resolve issues. If you are unable to resolve the issue you experience, then please submit a refund request.

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